Community Refund and Cancellation Policy

Last Updated: October 25, 2025

At Venus Health Community, we value transparency, fairness, and energetic integrity in all our exchanges. This Refund & Cancellation Policy outlines your rights and our responsibilities when purchasing or subscribing to our services.

Please read this carefully before completing your purchase or joining a paid membership.

1. Overview

The Venus Health Community offers both free and paid content, including digital programs, live sessions, and holistic health resources. Because much of our material is digital and instantly accessible, refunds are limited and assessed with fairness and discretion.

2. Digital Products & Programs

All digital products, including downloadable protocols, journals, courses, and guides, are non-refundable once access has been granted.

This policy complies with the UK Consumer Contracts Regulations 2013, which remove the right to cancel once a digital download or online course has been accessed.

We encourage you to review all product details before purchase to ensure they align with your needs.

If you experience technical issues accessing a product, please contact us immediately at [insert your email]. We’ll gladly help resolve the issue.

3. Membership Subscriptions 3.1 Free Membership

There is no charge for joining the free Venus Health Community. You may unsubscribe or delete your account at any time.

3.2 Paid Membership

Paid members gain access to exclusive health protocols, live calls, Q&As, and downloadable resources. Your subscription renews automatically based on your chosen billing cycle (monthly or annually) unless cancelled before your renewal date.

You may cancel anytime via your account dashboard or by emailing us.

Once cancelled, you’ll retain access until the end of your current billing cycle.

No partial refunds are issued for unused membership periods.

We may, at our discretion, issue a one-time courtesy refund in exceptional circumstances (e.g., accidental duplicate purchase).

4. Workshops, Events & Live Calls

All bookings for workshops, retreats, or live sessions (online or in person) are final once confirmed.

If you cannot attend, you may:

Request access to a replay (where available), or

We do not provide refunds for non-attendance or change of mind.

5. Cancellations by Venus Health Community

In rare cases where we must cancel or postpone a program or live event, you will be:

Offered a full refund, or

Given the option to transfer your payment to a future event or membership credit.

We reserve the right to make changes to scheduling, speakers, or event content as needed.

6. Billing Disputes & Chargebacks

We are always happy to resolve any billing concerns directly. Please contact us first before opening a dispute with your bank or payment provider.

Chargebacks initiated without prior communication may result in termination of your account and restricted future access to our services.

7. Contact for Refund or Cancellation Requests

If you believe your situation qualifies for an exception or if you need help managing your account, please reach out:

Venus Health Community Email: venushealthacademy@gmail.com Website: venushealthcommunity.com

We aim to respond within 2 - 3 business days.

8. Energetic Integrity Statement

As a spiritually guided wellness platform, we believe in the energetic exchange of value. When you invest in your health and healing through our community, you are also investing in your own transformation.

Our policy is designed to honour both your autonomy and the energetic commitment that comes with joining a sacred space of healing.